The best website for latest technology news informed that many people were angry because Facebook filtered their messages, put into a separate folder that they did not even notice. Facebook filter inbox messages of users, then stored in a individual folder, named Facebook hidden messages box, technology news magazine explained. Sometimes, this has caused really bad consequences.
Many Facebook users in the Western areas are continually complaining about not being able to see messages from family, friends due to anonymous message box of Facebook, the Facebook hidden messages box.
In October of 2015, Facebook has restructured message system. Previously, users have 2 folders Inbox and Other to store messages. The Other folder then be replaced by Message Requests – allows people who are not in friends list request to chat.
Nonetheless, not many people have idea that Facebook has just added one more messages folder: Filtered Message Requests. This is the place that Facebook store the messages they believe as spam to users, Facebook hidden messages box. It did not even send any notification to the users. So, it is not easy to detect these messages.
Facebook hidden message box
In the main, this message filter has a good purpose. It will prevent users from spam messages sent by strangers. But, in some cases, the ones which were hidden are the important messages.
The case of Daniel Emery – former BBC technology correspondent – is one example. He looked for examine the anonymous mailbox after knowing about its existence only because of curiosity. He found out that partner of a college friend tried to notify him that this man had passed away. However, the message is retained. He just saw it two months after that. He is my college friend. We used to be good friends, but out of touch for a few years, he said.
Matt Spicer (Bristol, UK) said that his wife cried after discovering the anonymous mailbox because it filtered the message of her cousin. This person has died before his wife can find and read the message. Another person also said she lost passports and miss the message from person who took it and wanted to give it back.
What should Facebook do in this case? If continuing filter user messages, there will be many other unfortunate circumstances occur. But, receiving spam messages will cause users headaches for SPAM.
David Emery – who missed the message informing his friend died – hoped Facebook create a folder to save spam messages in a more intuitive way. Like Gmail has a system of visual spam messages. Users can take a look at it when they want he said. Facebook is trying to protect users but what had happened with hidden messages is not good, he shared more.
If you want to check anonymous inbox on the mobile app, access the Settings > People > Message Requests, continue selecting Filtered Requestes
On the computer desktop version, open the tab Message, select More> Filtered.